Capture Signoff is a focused public-page evidence tool. Tell us which step failed—capture, workspace, review link, or recheck—and we can diagnose the supported workflow.
Include the public URL, the step that failed, the exact message, and the approximate time. The address is shown directly so this page works even when a browser cannot open a mail app.
Check that the URL is public, loads without login or CAPTCHA, and that today’s proof quota has not been used.
Send the private review link again and check its expiry, use limit, and whether the link was revoked.
The public beta is intentionally bounded. Tell us the visible limit message; never send credentials or private client data.
Your Creem payment receipt and your Capture Signoff workspace-access email are separate messages. Search all mail folders, including Spam, for “Your Capture Signoff workspace access” from noreply@formsuite.dev. Open the workspace, paste that key and choose Check access. A receipt alone is not the workspace key.
If the email is still missing, contact support@capturesignoff.com with your Creem order reference and the checkout email address. Do not pay again just to retry, and do not send your key. Ownership must be checked before account-specific recovery.